Terms & Conditions (‘Terms’)

Welcome to the Terms of Lurline Group’s properties, The Lurline and The Blenheim Randwick operated by Lurline Bay Management Pty Ltd (altogether ‘Lurline Group’). 

These Terms set out key information you agree to by browsing this website www.thelurline.com or www.theblenheimrandwick.com (each a ‘Website’)and set out the relationship between you and us. 

CHECK-IN: Standard check-in time is 2:00 PM. Upon arrival, the credit card used to book as well as identification matching the person and name the room was booked under are required. That person must be present on arrival and must be staying at the property. Any use of a third-party credit card must be pre-arranged with the property prior to arrival and written authority to use that third-party card must be provided.

If someone has booked on your behalf, or you have booked online, we ask for a credit card bearing the guest’s name to be kept on file. 

CHECK-OUT: All guests must vacate their room by 10:00 AM on their date of departure. Departure after this time may incur additional charges. Late check-out under the TLG Loyalty Program is subject to availability and must be arranged prior to 9:00 AM on your day of departure.

NO-SMOKING POLICY: In accordance with Australian law, our hotel has a strict non-smoking policy. Smoking is prohibited anywhere on our premises. If you choose to ignore this policy there will be a minimum $200 charge, plus additional costs associated with restoring the room to its original condition.

CREDIT CARD POLICY: Visa / MasterCard / American Express incur a 1% bank fee per transaction and American Express incurs a 4% bank fee per transaction. We reserve the right to pre-authorise your credit card at any time after booking is made, for any amount, but not more than the total amount of your booking, including any extras. The purpose of the credit card pre-authorisation is to securely guarantee funds for accommodation and incidental charges. If a pre-authorisation is declined we will request a new credit card number be provided. The new credit card must be in the same name as the booking. If it is not in the same name as the booking, an authority to charge form will need to be completed pursuant to our third-party payment terms. If no new card is provided within 48 hours of us notifying you, we reserve the right to cancel the booking. If any new card provided is declined we reserve the right to cancel your booking with no further notice.

ACCESS: Guests must be 18 years or older, and if not they must be accompanied by a responsible adult. Only persons registered with the hotel are permitted to access the hotel and rooms, we do not accept visitors. We reserve the right to refuse service to any guest or invitee of a guest.

PERSONAL ITEMS: We do not take responsibility for any loss, damage or destruction to any personal property brought onto these premises. Personal property includes any personal effects and motor vehicles.

PRIVACY: Do Not Disturb signs are available for your use. The housekeeping team may choose to enter the room for your safety or if Management suspects a breach of terms and conditions. Please note that by displaying the Do Not Disturb sign your room will not be serviced. In all common areas of the property, CCTV cameras are in operation, and footage is reviewed as required. It is prohibited to record (including by not limited to audio, video, photography) our staff in any area of the property without their permission. You agree to receive commercial electronic messages from us in the future unless you advise us in writing otherwise.

HOME AWAY FROM HOME PACKAGE: Please note this package is only available for stays booked at least 24 hours in advance.  

PROMO CODES: The 10% TLG discount does not apply to seasonal promotions, contracted rates or negotiated rates.

By Agreeing to these terms and conditions you acknowledge that unless we come to an alternative arrangement with you, any credit card you have provided prior to or during your stay will be charged for all accommodation, cancellation, non-arrival or incidental charges relating to your stay, even if that amount is higher than the amount that may have been pre-authorised on that card or higher than the amount reflected on your original booking. You agree to voluntarily vacate the property on the day of departure or at the request of Management if earlier than reflected on your original booking.

CANCELLATION POLICY 

FLEXIBLE: If you have booked the Best Available/Flexible Rate, any booking modifications, including date changes and/or full cancellation of your booking, must be made by 2 pm, 48 hours of prior to your arrival date. If not made by this time, you will incur a charge equivalent to the value of the first night booked. All changes are subject to availability and any applicable charges. If a date change is possible, the originally booked nightly rate may be subject to change and a higher rate may apply. Any booking modifications requested after check-in must occur at least 48 hours prior to the change taking place to avoid any charges.

FLEXIBLE PAYMENT: All bookings require a valid credit card guarantee at the time of booking. Payment will be taken upon arrival at the property or during pre-check-in on the day of arrival.

FLEXIBLE NO SHOW POLICY: Failure to arrive at the property on the booked arrival date will be treated as a no-show and the remainder of the booking will be cancelled. You will incur a charge equivalent to the first night of the booking.

PROMO CODE/RATE: Application of the GWB promo code or rate specific promo codes for flexible bookings made via the Lurline Group website entitles you to a modification/cancellation policy of 24 hours instead of the standard 48 hours.

NON-REFUNDABLE: If you have booked a Non-Refundable or Promotional rate (including all Stay and Save rates) booking modifications including date changes are not allowed. Cancellation of your booking will incur a charge equivalent to the total cost of the booking.

NON-REFUNDABLE PAYMENT: All bookings require a valid credit card guarantee at the time of booking. Payment is non-refundable and the total cost of your accommodation will be charged upon confirmation of your booking.

NON-REFUNDABLE NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. You will incur a charge equivalent to the total cost of the booking.

NEW YEAR’S EVE NON-REFUNDABLE: If you have booked a non-refundable New Year’s Eve rate, all bookings between 30th December and 1st January (inclusive) by default have a non-refundable policy – should this be unclear, this clause would supersede others. Modifications and/or cancellations are strictly not allowed. Cancellation of your booking will incur a charge equivalent to the total cost of the booking.

NEW YEAR’S EVE NON-REFUNDABLE PAYMENT: All bookings require a valid credit card guarantee at the time of booking. Payment is non-refundable and the total cost of your accommodation will be charged upon confirmation of your booking.

NEW YEAR’S EVE NON-REFUNDABLE NO SHOW POLICY: Failure to arrive at the property on the booked check-in date will be treated as a no-show and the remainder of the booking will be cancelled. You will incur a charge equivalent to the total cost of the booking.

LURLINE GROUP LOYALTY PROGRAM

Our loyalty program (“Program”) benefits and membership are offered at the sole discretion of Lurline Group as offered on our website www.thelurline.com. 

PROGRAM OPERATIONS: The Program is operated by Lurline (proprietor: Lurline Bay Management Pty Ltd), 211 Avoca Street Randwick NSW 2031. The program is administered on Lurline Group’s behalf by The Lurline and The Blenheim Randwick.

MEMBERSHIP: Program membership is available to individuals (“you”) as stated in these terms and conditions. Only one Membership can be maintained by you at any time. Membership is not open to companies or other entities. Membership is free, however a valid email address, first and last name must be given on sign-up at the hotel, or any other location that registration might take place.

AVAILABILITY: Lurline Group reserves the right to suspend, restrict or discontinue this Program outside of 30 days’ written notice to all registered members. In the event that the Program is suspended, restricted or discontinued, benefits for all previous reservations made before the official census date will be honoured by the participating hotel.

TERMS & CONDITIONS CHANGES: Lurline Group reserves the right to change, amend or cancel any benefits and/or rewards offered by the Program at any time. In the event that conditions are altered, benefits valid at the time of booking may not be valid under the new terms and conditions.

DATA PRIVACY: By applying for and/or obtaining membership for the Program, or by exercising benefits offered by the Program, you explicitly authorise that your personal information given on registration or during the course of your stay at a Lurline Group participating property, will be processed and shared between different departments and property owners within the Lurline Group.

RIGHT OF ACCESS TO DATA: You have the right to access your personal data held in our system(s) at any time. The access must be requested in the form of a written enquiry to any of the Lurline Group properties, or to info@lurlinegroup.com

BENEFITS: The benefits offered by the Program are only applicable once for each separate booking made by a member of the Program. Benefits cannot be redeemed for cash or future credit of any amount. Benefits cannot be accrued and are only valid under these terms and conditions for each individual booking separately. Benefits offered by the program are:

• 10% off online rates
• Best rate guarantee
• Free unlimited wireless internet
• Room upgrade
• Priority check-in
• Late check-out
• Flexible cancellation policy
• No booking fees

BENEFIT CONDITIONS:  The benefits obtained by you under the Program hold their own specific terms, conditions and interpretations. The 10% discount off online rates refers to room charges only and excludes any additional costs incurred during your stay including, but not limited to, breakfast, telephone services, room cleaning services and/or cancellation charges. The 10% discount is only valid when a booking is made on www.thelurline.com or www.theblenheimrandwick.com and the promo code is entered during the booking process; or by phoning the property direct and quoting the promo code.

The 10% discount does not apply to seasonal promotions, contracted rates or negotiated rates. The free wireless internet is valid at all properties. The best rate guarantee does not apply to package deals or mystery hotel deals on the websites that support this booking method. The lower rate must not be affected by any style of loyalty program including corporate negotiated rates and/or any reward redemption bookings and must still be visible and available at the time of your call. If a best rate guarantee claim does not satisfy the required terms above, the original cancellation policy you booked under will apply to the booking should you wish to keep it. The wireless internet is for up to two devices per booking for the entire stay. Room upgrade is subject to availability and cannot be allocated prior to the time of arrival at the property. Priority check-in is subject to availability and does not guarantee check-in before 2 pm. Late check-out time is 12 pm. Any bookings made by members of the program are subject to a 24-hour cancellation policy, otherwise, the first night of the accommodation will be charged. This does not apply to non-refundable bookings which are governed by their own terms and conditions. ‘No booking fees’ does not include credit card surcharges, which may apply to your booking.

INTERPRETATION: Interpretation of the Program terms and conditions is at the sole discretion of Lurline Group and its participating properties. Lurline Group reserves the right add, modify or delete any terms, benefits and/or conditions at any time.

INTELLECTUAL PROPERTY RIGHTS

Lurline Group holds and retains all intellectual property rights in Lurline Group services and all content included in or made available through Lurline Group services, our Website,  such as text, graphics, logos, button icons, images, audio clips, are the intellectual property of Lurline Group, partners and/or third parties and are protected by copyright, authors’ rights, trademark and database rights or other intellectual property rights as may be applicable and as such cannot be used in any way without Lurline Group’s prior written consent.

You may use this website and receive our services and its content solely in accordance with these Terms and applicable copyright laws. You may not use any part of the Website without obtaining specific license to do so from Lurline Group. You may not use any of the application content or content from third parties or, as the case may be, or any other authorized licensor without obtaining a specific license.

You may not copy, display, modify, download, reproduce, or transfer to a third party any part of the contents or material made available through this Website without being granted written permission to do so.

You understand and agree that you are responsible for compliance with any and all applicable laws. You also and especially agree not to i) access and extract information from this Website, any Lurline Group services via automated means; ii) make any steps which may cause an extraordinary load on Lurline Group or our Website; or iii) deep-link, mirror or frame any parts of this Website or our services.

Nothing contained on this site should be construed as permission for you or for anyone else to possess any license or right to use any trademarks or other intellectual property of Lurline Group or any third parties.

IP notice. In case you think that any intellectual property or other type of protected material may have been or is being infringed, please notify us by sending a notice to the address set out herein; such notice must include:

1. Identification of protected material, which is claimed to be infringed, identification of mode of protection and relevant register (if applicable);
2. Description of how the relevant protected material is being infringed and role of Lurline Group therein;
3. Determination of owner/holder of protected material and his consent with sending this notice to us;
4. Your contact address; and
5. Your statement that you have a good faith to believe that the user of the material is not the owner, licensor or owner’s agent of protected material, that you are authorized to act on behalf of owner or exclusive licensor and your statement that you indemnify us and/or the intellectual property holder for any damage or losses caused if your representation within your notice turns out to be untrue.

PRIVACY POLICY

We take your privacy seriously. Please note we handle your data in accordance with the Mews Privacy Policy located here. If you have any questions about your privacy, please contact us at info@lurline.com.